Forum Discussion

MHR's avatar
MHR
Copper Contributor
Jul 02, 2026

Problem with OneDrive-Docusign

Hello,   I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until recently.   Now, every time I click Reque...
OneDrive for Business
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Jamony's avatar
Jamony
MCT
Jul 09, 2026

Hi, that error sounds more like the add-in/catalog integration path is failing than a local browser cache issue.

 

Because you are using Microsoft 365 Family, I would check two things separately:

 

1. Whether the specific "Request Signature" integration is still supported for consumer Microsoft 365 accounts.

2. Whether DocuSign has retired or changed the add-in/catalog endpoint that Word Online is trying to reach.

 

Moving to Business may help only if the supported DocuSign integration now requires a work/school tenant and admin-managed add-in deployment. I would confirm that with DocuSign support before changing plans. As a workaround, you may still be able to download the document or use DocuSign's own upload/send flow directly, even if the Word Online add-in path is broken.