Forum Discussion
OneDrive Missing Files
Thanks for the quick reply.
If I change the folder names, are my files supposed to magically re-appear? Or is this a fix to stop future files from disappearing?
FYI - I just did a character count, and the file location length, including the file name, is less than 100 characters for the files that are missing in my image above.
Samantha1986we had this Case on one user with huge Folder lengh, but 100 is too short for this one.
I assume you have enabled the sync on demand feature in OneDrive? Otherwise the files should be visible at least on the Computer where you uploaded them. Have you checked online whethere they are fully visible there?
- Hi Nick,
There files were visible both online as well as on both computers 'before' this happened.
Now the only way I can 'see' them is if I 'search' online. As per my screenshot above, they do not appear to be anywhere. - Only place I would think they could be sitting is a preservation library? If you go to onedrive web and site contents do you have a library similar to that in there? Might have to go to site settings to get to the lists to see it too.
Thanks Chris,
Is this the area you are referring to?
I can't seem to find anything like what you are referring to - thoughts?
- sort of, it would show there if it were on thou and I don't see it. I would contact support through admin portal if you have access to see if you can get logs to it. If you have global admin and can do audit log searches in compliance center, and you know a file name, you should be able to go into the audit log as well and search for the file to possibly see actions that occurred to your files if they were within 90 days where they disappeared they should show in there and it might shed some clues as well.
