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Copper Contributor

Feb 06, 2020

OneDrive Missing Files

I have recently noticed files missing from my OneDrive. I currently have my OneDrive folder synced to two different computer desktops. I have checked sync status, which is fine, and both compute...

OneDrive for Business

Copper Contributor

Feb 06, 2020

We recognized those behavior when file +Folder length (Counted letters) exceeded the 256. OneDrive has issues to cover this. Have you tried to shorten Folder/File names just for test?

Copper Contributor

Feb 06, 2020

Thanks for the quick reply.

If I change the folder names, are my files supposed to magically re-appear? Or is this a fix to stop future files from disappearing?

FYI - I just did a character count, and the file location length, including the file name, is less than 100 characters for the files that are missing in my image above.

NickyF
Copper Contributor
Feb 06, 2020
Samantha1986we had this Case on one user with huge Folder lengh, but 100 is too short for this one.

I assume you have enabled the sync on demand feature in OneDrive? Otherwise the files should be visible at least on the Computer where you uploaded them. Have you checked online whethere they are fully visible there?
- Samantha1986
  Copper Contributor
  Feb 06, 2020
  Hi Nick,
  
  There files were visible both online as well as on both computers 'before' this happened.
  Now the only way I can 'see' them is if I 'search' online. As per my screenshot above, they do not appear to be anywhere.
- ChrisWebbTech
  MVP
  Feb 06, 2020
  Only place I would think they could be sitting is a preservation library? If you go to onedrive web and site contents do you have a library similar to that in there? Might have to go to site settings to get to the lists to see it too.
  - Samantha1986
    Copper Contributor
    Feb 06, 2020
    ChrisWebbTech
    
    Thanks Chris,
    
    Is this the area you are referring to?
    I can't seem to find anything like what you are referring to - thoughts?

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