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Ian Trimnell's avatar
Ian Trimnell
Copper Contributor
Sep 21, 2016

OneDrive for Business sync on Mac not working

Greetings,

 

We have been using the OneDrive for Mac client for a while now and have been quite happily connecting to our Business accounts, including file sync via the Finder.

 

However, since around 14/15 September our Mac users, myself included, have been getting the following error message when connecting to our OneDrive for Business account:

 

"We can't sync your OneDrive - <Company name> Folder

 

Your IT Department requires that you use a computer that is joined to an approved domain to sync this folder.  For assistance, contact your IT Department."

 

The only button then available is "Exit OneDrive".  Well, I talked to my colleagues, as I am in IT, and they have not changed anything in our Office 365 settings.  Our Macs are joined to our AD, but it looks as though only PCs joined to the AD can sync.  We are running the latest version of OneDrive for Mac (17.3.6517.0809) and we have been able to sync our folders to OneDrive with this client.

 

Anyone here got any clues?  Needless to say, the troops are not happy and are having to revert to Google/Dropbox.

 

Thanks,

Ian
Open University, UK

OneDrive for Business
Sync
    • Ian Trimnell's avatar
      Ian Trimnell
      Copper Contributor
      Sep 21, 2016

      Hmm.  I;ll pass that onto the server guys and see what they think.  Thanks.

      • Ian Trimnell's avatar
        Ian Trimnell
        Copper Contributor
        Sep 21, 2016

        The response from our O365 guy was:

        ------------

        This wasn’t available and I didn’t set this when enabling the restriction. It must be a new feature, as it’s not available in the PS Module I have installed and used to set the parameter.

        I’ve updated and checked - it’s not set:
        Get-SPOTenantSyncClientRestriction

        TenantRestrictionEnabled : True
        AllowedDomainList : {237beb20-b620-4b03-a813-9deb61143da2}
        BlockMacSync : False
        ExcludedFileExtensions : {}
        OptOutOfGrooveBlock : True
        OptOutOfGrooveSoftBlock : True

        ------------

        So, no joy there.

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