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FloLumia's avatar
FloLumia
Copper Contributor
Aug 26, 2020
Solved

OneDrive-for-Business-links not accessible via web browser on Android - "MobileUpsellWrapper"-Error

We're experiencing the following problem: When sharing a link to a folder on OneDrive for Business, people who try to open this link in a web browser on mobile phones get displayed the attatched error message for a few seconds and after that a blank white screen. As far as we could find out, this error does not occur when sharing and opening links/folders from normal OneDrive-Accounts. This only seems to be the case with OneDrive for Business. Has anyone had the same issue or/and an idea how to solve this?

  • kdubbs82
    It seems the problem is gone or has been solved - at least the links we had problems with do now work fine again. There is now a proper "We have an App for this ..."-ad-message showing up, when opening these links the browser. I guess an error in this popup caused the error before. Did this also solve your problem kdubbs82 ?

6 Replies

  • C_the_S's avatar
    C_the_S
    Bronze Contributor

    FloLumia 

    Several of my users have had or are having OneDrive / SharePoint (file sharing) issues today. This is the message they've been receiving. We've tried different machines, different browsers, and they get the same message. Then out of the blue the issue seems to go away.

    My guess is another botched service update.

    • FloLumia's avatar
      FloLumia
      Copper Contributor

      VasilMichev Yes, i've tried it with Edge, Firefox and Chrome - the same problem in every browser. Links to single files work out fine - the problem only shows up when linking to folders. 

      • kdubbs82's avatar
        kdubbs82
        Copper Contributor

        FloLumia I'm having the same problem. Have a ticket open with support. They don't know why it's visible on laptop/desktop but flickers on and off on the browser. I was able to save the error before it went away. 

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