Forum Discussion
OneDrive for Business falsly throws invalid filename error when saving word docs
One of our users is getting the error below when attempting to save over 50% of her documents in OneDrive for Business.
the error
What is odd is that the filenames don't have % in them but the error seems to show that they do. If she changes the filename by removing about 25% of it, then it will save.
Here is what I've tried:
- the file path is not over 200 characters so the 259 limit isn't the reason
- it doesn't contain any invalid characters " * : < > ? / \ |
- deleting all cached docs from Office Upload Center
- updating Office
- resetting OneDrive by opening it with the /reset switch
- worked with the exact same docs with no error on other computers
Anyone have any ideas? I feel like the % is a big clue. Thanks.
4 Replies
Just out of interest, can you try setting up a different Windows profiles on the computer for her, and try syncing again and seeing if that works? If it works fine with the same account on other computers, I just wonder if it might be something in the profile? Long shot, but worth a try maybe?
PeterRisingthanks for the reply - valid option but I was hoping to try other fixes first. I forgot to mention I did run the MS Support and Recovery Assistant and it found a problem with some of her OneNote notebooks being saved in OneDrive for Business. The tool automatically moved them out and I ran the OneDrive reset after.
