Forum Discussion
OneDrive app synchronisation
I added a folder last night to my OneDrive on my computer. It synchronised to the cloud. If I share the link to this folder, it works perfectly. However, if I open the app, the folder does not show (even after 24 hours). Searching for the folder name (which takes forever btw) yields the right folder.
Why is the folder not visible in the place where it should be?
And why does the search yield zillions of results instead of just 1?
1 Reply
Because the folder is visible on OneDrive.com, can be found by search, and shared links work, the folder itself has synced successfully. The issue is likely with how the OneDrive app is displaying or indexing your contents.
Quick things to try:
- Pull down to refresh the file list in the app.
- Sign out and back in to refresh the connection.
- Clear the app cache (Android: Settings → Apps → OneDrive → Storage & cache → Clear Cache; iOS: OneDrive → Settings → Advanced → Clear Cache), then restart your phone.
- Reinstall the app if the problem persists.
Why search returns many results
OneDrive search looks across folder names, file names, text inside documents, shared items, and connected SharePoint/Teams locations – so it’s normal to see many results.
Just to confirm:
Are you using the OneDrive mobile app, the Windows desktop client, or the web interface? The steps differ slightly depending on where the folder is missing.
