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TechAgent's avatar
TechAgent
Copper Contributor
Oct 08, 2021

One drive shared file and folder sync issue

Hi,

 

I have enabled the shared files/folder to sync from cloud one drive to the local system by pressing the sync button at one drive shared library etc.

 

Suddenly sync on a local system not happening for the shared folder.

Please suggest this.

 

Although there are many files which not synced to the cloud and i cannot move to the cloud manually. So if I reinstall one drive I suspect it may lose data.

 

8 Replies

  • UncleJerem's avatar
    UncleJerem
    Copper Contributor
    Also TechAgent, if you're using a laptop ensure that the 'Automatically pause sync' checkboxes under the Settings tab of the OneDrive sync app is unchecked as this can also cause issues from my experience.

    • Al_B_inPT's avatar
      Al_B_inPT
      Brass Contributor
      That's only for metered networks, as it says, correct? It shouldn't matter normally with fast wifi connections?
      • UncleJerem's avatar
        UncleJerem
        Copper Contributor
        There is one checkbox specifically for the metered networks, but there is also the one checkbox for pausing the sync when the laptop is in battery saver mode which you also have to watch.
  • Al_B_inPT's avatar
    Al_B_inPT
    Brass Contributor
    This is an all too common problem with OneDrive. You can resync with no loss of data, I've found. It will tell you when you try to resync that it already exists in your system do you want to use it? Say yes, and it will then show that it's resyncing. I'm seeing this happen more and more lately, and I have asked MSFT support about it with no answers. My best guess is that it has to do with OneDrive not starting up again after coming out of sleep mode. Next time that it happens to you, check first that OneDrive is really running. Go to Search or Windows start menu, and find OneDrive and simply open it. Sometimes it fixes it. I'm not recommending OneDrive sync anymore. Telling people they would be better off with Dropbox. I've never seen this problem with DB.

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