Forum Discussion
One drive shared file and folder sync issue
Hi, I have enabled the shared files/folder to sync from cloud one drive to the local system by pressing the sync button at one drive shared library etc. Suddenly sync on a local system not ha...
Also TechAgent, if you're using a laptop ensure that the 'Automatically pause sync' checkboxes under the Settings tab of the OneDrive sync app is unchecked as this can also cause issues from my experience.
That's only for metered networks, as it says, correct? It shouldn't matter normally with fast wifi connections?
- There is one checkbox specifically for the metered networks, but there is also the one checkbox for pausing the sync when the laptop is in battery saver mode which you also have to watch.
- Does that only show up when you are on a laptop? I'm currently on a desktop and it does not show up . And does battery saver mode mean when it is asleep? Also, the problem I'm describing isn't a pause but a loss of the sync connection to the SharePoint site. It seems to only be able to be restored by going back to the SharePoint site and resyncing. This seems to be a clear bug.
- That's correct, only on a laptop will you see those pause sync options.
With regards to the battery saver mode, this is when the laptop isn't plugged into mains power and running on battery only, not when it's sleeping.
The issues you've mentioned with the loss of sync connection can be related to what I've mentioned with the pause settings when using a laptop, although there is also a set of troubleshooting specifically with having to remove and reinstall the OneDrive sync app which can also resolve your issues if you continue to have them.