Forum Discussion

rafalkola's avatar
rafalkola
Copper Contributor
Jan 17, 2022

Ondedrive doesnt Work

People cannot download shared files. The download button does not work. This is a serious problem, especially since onedrive is for file sharing.
files
office 365
OneDrive for Business
rafalkola's avatar
rafalkola
Copper Contributor
Jan 17, 2022
The issue was not that OneDrive is not working. The problem is that when sharing a link to a folder - the person who has the link sees the download button - but that button doesn't work. When pressed, nothing happens.
Mike Williams's avatar
Mike Williams
Iron Contributor
Jan 17, 2022
You are simply not giving us useful information about whst platform, browser, etc etc is involved. Contact your IT department
  • tedkrempp's avatar
    tedkrempp
    Copper Contributor
    Jan 19, 2022

    I am having the same issue right now. For whatever reason, our recipients cannot download whole folders or multiple files. They are only allowed to download an individual file. This is a big issue as many of the folders we share have multiple subfolders with multiple items in each of them. 

    I am trying to share "anyone with link can view". We will send the link out to 80+ people and cannot restrict them to sign in, as many don't have accounts. Users who do have an account and are logged in are able to download. I have tried on firefox, edge, and chrome.

     

    I really don't want to have to go back to Dropbox, but may need to if there isn't a good solution to this.

    • kjones-geoterra's avatar
      kjones-geoterra
      Copper Contributor
      Jan 19, 2022

      tedkrempp 

       

      I have the same issue you described.  I have a thread going here that you could jump on:

      https://answers.microsoft.com/en-us/msoffice/forum/all/one-drive-will-not-download-multiple-files/6081cd0f-c6be-4964-b37a-19e9d865d305?messageId=7ca71a50-7964-4963-b159-dd2be896793c

    • Mike Williams's avatar
      Mike Williams
      Iron Contributor
      Jan 19, 2022
      The issue you describe is clearly different to the one in the post. Don't piggy-back onto different issues.

      Don't put your links in these public forum posts. You are inviting a world of hackers ...
      • tedkrempp's avatar
        tedkrempp
        Copper Contributor
        Jan 19, 2022
        Mike,

        Thanks for your reply. I have since removed the link based on your feedback.

        As far as the Piggybacking, I may not be seeing the situation the same as you, because i'm far less experienced. I apologize for that. I wanted to give you more information as asked in previous replies because i assumed it was the same problem.

        Can you explain why they are different issues? My problem is that our recipients are no longer able to download shared files, which is what rafalkola stated in the original issue.

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