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Not seeing any folders or files in iOS app, only 'Libraries'
Help! My company is piloting Office 365 (minus exchange for now). We had commercial license but just switched to GCC (Govt) account and migrated our domain a couple of days ago. Now, when users ...
As a quick followup, I got it figured out. Users needed to go to OneDrive on the web and create a temporary file or folder. Then once they signed out and back into the OneDrive app on their iPad, all their files magically appeared and they were good to go.
Running into this issue for the first time setting up a new user, same as always. Tried clearing cache, uninstalling/reinstalling app, creating a folder in the web app and then uninstalling/reinstalling, signing out and back in multiple times and the issue persists. Wondering if anyone has had any better luck with other solutions?
UPDATE: So this was happening for the user's phone I was setting up. I setup their iPad and same thing happened. I ended up resolving this by doing the following:
- Unassigned the user's E1 license
- Initiated sign-out of all sessions
- Signed back into the OneDrive app WITHOUT having an E1 license - all items showed up as they should.
- Re-assigned E1 license, app continued to work.
I did the above process just for the phone and the iPad continued to have issues after signing out and back in multiple times (with the license assigned after step 4). It ONLY resolved on the iPad after doing those steps as well, which included unassigning the license and signing back into the app without a license. Really strange.
