Forum Discussion
My Microsoft account got deleted and my onedrive files are gone
I got a notification that my onedrive had stopped syncing a couple days ago. Upon trying to login to my microsoft account for the last 2 days I am met with an error message stating that the account doesn't exist. I have been unable to get any agent support or related document as to how to possibly get back my onedrive files. The only reason I am able to post this is because I had to recreate an account just to post. I have been a consistent onedrive subscribed user from atleast 2016 and all my files were backed up there, I have a ton of email and payment trails to prove so. I need an actual person to assist with trying to recover my files and an explaination as to what happened to my account.
1 Reply
Hi philquake,
First, I suggest you try the Sign-in helper tool.
https://support.microsoft.com/home/contact?linkquery=Help%20me%20sign%20in%20to%20my%20Microsoft%20account
If that doesn't help, you may need to fill out the Account recovery form.
https://account.live.com/acsr
https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form
If your account has been disabled due to violation of the terms of service, you can submit an appeal.
https://www.microsoft.com/digitalsafety/appeal
I hope that will help to get you back into your account.
Craig
