Forum Discussion
Known Folder Move fails, error code 0x80004005
I am thrilled to report that OneDrive support contacted me today and my issue has been resolved. Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.
As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN. As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains. It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail.
So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.
I hope that helps!
Steve
I am thrilled to report that OneDrive support contacted me today and my issue has been resolved. Unfortunately, the root cause in my case may be completely different others, but I want to share it here anyway just in case it might be of help to someone.
As I mentioned previously, OneDrive support had identified and removed a second OneDrive for Business library related to my account, which had a 1 appended to the end of the UPN. As it turns out, there was actually a 3rd OneDrive for Business library for my account, this one using a UPN with our 'domain.onmicrosoft.com' domain instead of our primary domains. It seems that the 2 accounts were somehow conflicting when KFM tried to turn on, and causing it to fail.
So, even if they've already looked into a possible second library for an account having issues, it might be worth having them look again, this time for one using an onmicrosoft.com domain or alternate domain associated with your tenant.
I hope that helps!
Steve
Steve Whitcher How did you find out about your second / third library? Can only OneDrive support do it?
Major_Payne and teckel12 - Sorry for the delayed response. I had to go through OneDrive support to get this fixed, and they were the ones who discovered the additional onedrive libraries for my account. Once I knew about the extra libraries, I could see both drives on the web, as I described in a prior post:
When I opened my OneDrive for business library in a web browser, the URL included my email address with a '1' appended to the end of it. If I modified the URL, removing the 1 from the end of my email address, it took me to the empty library.
If you don't see a number appended to the UPN in the URL when viewing the drive online, then your issue may not be the same thing, I couldn't say for sure.
All we are facing out MS sync center folder-redirect and approaching MS OneDrive Business for our home user drive. We have a GPO apply to both the users/PC for folder-redirect that points the user "Document" folder and redirect to our DFS path CSC .
We went through the following exercise to disable folder-redirect and delete the CSC ,but the issues we see is that the ”Document “ folder properties still have the location pointing to the user home drives located on the DFS at a path like \\domain\dfsroot\users\%username% CSC. This breaks from OneDrive backup KFM to backup for “Documents” because the properties location still points to a CSC location and it doesn’t default.
The only way to resolve this by deleting the user profile and re-creating it. This way the KFM for Onedrive sync the “document” folder.
If you guys can help us with a script or some sort of migration tools that would be appreciated.
Thank you for reaching out.
https://www.tenforums.com/tutorials/122727-enable-disable-offline-files-windows.html
Nelson95 I'd recommend posting a new thread rather than replying to an old one that's not related to your issue. You'll get more visibility and be more likely to get an answer that way.
With that said, I notice that you mentioned using both folder redirection and offline files, but you only mention having disabled offline files. Did you update your group policy to stop the folder redirection? You'll want to leave the policy in place, but change it's settings to redirect the folders to the user profile. If you just remove the policy completely, it will leave the folders pointing to that redirected location.
Steve Whitcher It's May of 2020 and we're still having this problem on about 75% of our computers. It would be nice to know how one would delete other OneDrive accounts if that indeed is what the solution is. This problem has been driving us mad for over a year without a solution.
