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KarlosG's avatar
KarlosG
Copper Contributor
Nov 19, 2024

I lose Sharepoint sync

We have all company files shared in SharePoint and synced with OneDrive.

Lately it has happened to us that some users, not all, suddenly have the synchronization fail, all at the same time, with a Onedrive notification appearing on the desktop saying "Folder was deleted. Folder will stop synchronizing. A copy of these files will be left on the PC".

If the user doesn't realize it, they are still working on the files, but they are not syncing to SharePoint. Why could this be happening?

  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor

    SharePoint limits

    SharePoint has a limit on file path lengths, which can affect syncing. If a file path exceeds 260 characters (including the file name and folder structure), it can cause OneDrive to fail to sync. This is especially problematic when files are deep within nested folders.

    *See the upper Link from Microsoft for more Informations.

     

    OR…

     

    Reset OneDrive Cache

    You can reset OneDrive from the Run command:

    Press Windows + R to open the Run dialog.

    Type %localappdata%\Microsoft\OneDrive\onedrive.exe /reset and hit Enter.

    OneDrive will reset, and you can try syncing again.

    Important: You won't lose files or data by resetting  OneDrive on your computer. Resetting OneDrive only disconnects all your sync connections (including personal and work or school). 

    *See the upper Link from Microsoft for more Informations.

     

    Hope this information could help you a little with your plans.

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