Forum Discussion
Nkorda89
May 26, 2023Copper Contributor
I cannot log in to my One Drive account.
Dear Team, could you please advise why I cannot log in to my Onedrive account. now asking me parent confirmation. previously wasn't problem for accessing.
Nkorda89
May 27, 2023Copper Contributor
Even I used a VPN, but it is not helping to log. Don't know the reason. very strange
MikeWWW
May 27, 2023Iron Contributor
Like I said, you haven't provided any details. No messages, error codes, nothing. We can't look over your shoulder. No idea if you're on a PC, Mac or mobile device, using a browser or an app. You have to provide enough information for diagnosis.
- Nkorda89May 29, 2023Copper Contributor
I'm using PC and also mobile phone. Since last week I've coming out re-sign to Onedrive and cannot open any docs on my Onedrive as the permission is blocked. Please see the attached photos.
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- MikeWWWMay 29, 2023Iron ContributorFirst don't put identifiable information on the internet like that as it will be used against you.
Second, I can't read Russian and can't OCR low-res photos of computer screens
Try contacting Microsoft directly, such as through the Help and Feedback > Report a Problem links inside your app .- Nkorda89May 31, 2023Copper ContributorOkay,
thanks Sir. yep, low-res because of photo from monitor and not clear. I'll try contact to MS helpdesk.