Forum Discussion
Having Trouble Installing OneDrive on Microsoft Surface Pro 9 with Microsoft SQ3 Processor
I have a Microsoft Surface Pro 9 with Microsoft SQ3 Processor with Windows 11 Pro (all Microsoft!). I wanted to install OneDrive in "Alluser" mode. I uninstalled the "Per User" Onedrive.
I downloaded OneDrive here:
https://support.microsoft.com/en-gb/office/choose-between-the-64-bit-32-bit-and-arm-version-of-onedrive-9d36d262-4fc2-4019-a8f6-314ef41a29d1
I downloaded the version for ARM 64.
Then I ran the installer with the switch /allusers per this Microsoft document:
https://learn.microsoft.com/en-us/sharepoint/per-machine-installation
This is where the problems begin.
"Unable to install 64-bit Onedrive. You can only install 32-bit OneDrive on ARM based devices. Do you want to download the correxct version of OneDrive for your device? I clicked "Yes".
The dialog disappears, and nothing happens.
NEXT ATTEMPT
I downloaded the 32-bit version from the website above. File downloaded appears to be identical (same size to the byte). I ran it anyway. Same error message!
NEXT ATTEMPT
I tried to install it without any switch. Same error message.
Out of ideas. How do I install OneDrive on this Microsoft Surface?
By the way, I had zero problems running this installer on Intel processor based computers.
- In my case, that didn't work.
Here is the final answer. It was getting blocked, because there were some x86 elements in Office that blocked the x64 version of OneDrive. In fact, I couldn't get any version of OneDrive to work.
I uninstalled Microsoft Office 365 Apps for Enterprise. I made sure everything was uninstalled by looking in Add/Remote Programs. Then I downloaded a new x64 version of Microsoft Office 365 Apps for Enterprise. That installed OneDrive with the package. OneDrive worked after that.
4 Replies
- So I guess no one knows how to download the ARM version of OneDrive.
Michael2000 Hi, hope you are doing well.
I asked ChatGPT and it gave me this Link, where i could install the 32bit Version and solve the Problem!
https://go.microsoft.com/fwlink/?linkid=851311
If you dont trust my Link you could ask Chat GPT yourself, my question (translate it to english) was:
Bei mir erscheint immer folgende fehlermeldung "Unable to install 64-bit Onedrive. You can only install 32-bit OneDrive on ARM based devices. Do you want to download the correxct version of OneDrive for your device?
- In my case, that didn't work.
Here is the final answer. It was getting blocked, because there were some x86 elements in Office that blocked the x64 version of OneDrive. In fact, I couldn't get any version of OneDrive to work.
I uninstalled Microsoft Office 365 Apps for Enterprise. I made sure everything was uninstalled by looking in Add/Remote Programs. Then I downloaded a new x64 version of Microsoft Office 365 Apps for Enterprise. That installed OneDrive with the package. OneDrive worked after that.
