Forum Discussion

Copper Contributor

Jun 05, 2019

Files On-Demand Option Missing

I know this topic has come up time and time again. I'm finding it really hard to identify why several computers our business has, will not display the files on-demand check box at all... This issue w...

files

OneDrive for Business

Sync

abond1155

Copper Contributor

Dec 18, 2019

digitalmess03
Did you ever make any progress on this? We're seeing the same thing on a 2019 RDS server, but the odd part is it works for some users, but not all of them.

Bart Korn

Copper Contributor

Sep 09, 2020

abond1155 still same issue here with the latest Ondedrive production version 20.143.0716.0003

It must has someting to do with using 2 instances/accounts in Onedrive:

1 client is syncing my personal Onedrive account

1 client is syncing my business Onedrive account

With the personal account I have the option files on demand.

with the work account I do not have the option files on demand.

Tried resetting onedrive relinking account en resyncing, nothing worked.

It worked before with two accounts till I solved the "Onedrive can not connect to Windows" error when starting Windows (each day) This was solved by choosing the Download files option in the prompt.

WJansens
Copper Contributor
Apr 28, 2022
Bart Korn Did you ever find a solution for this?
We have the exact same issue, I've spoken to 3 support representatives now and nobody at MS seems to be able to fix this issue.

Please let me know.