Forum Discussion
Files on Demand - The Cloud sync engine failed to validate the download - Error 0x8007017F
Hi,
I have a customer whom we've recently turned on 'Files On Demand' (version 17.3.7076.1026 - most recent version). Intermittently when they open file's from Sharepoint (Via One Drive Files on Demand), they receive the below error (screenshot below)
Error 0x8007017F: The Cloud sync engine failed to validate the downloaded data.
Any ideas how we can resolve or why we are getting the above error?
Thanks
Michael
34 Replies
My customer has the same issue on all his computers with the latest Windows 10 Updates for v1803 and the latest Office update (18.065.0329.0002) as of Friday 18th May. Very annoying and support didn't find a cause, yet.
Did you ever find a resolution / solution to this? We're experiencing this problem at a client.
Hi
for me it was resolved by the next update to Office, so worth checking for Office updates on affected PCs. ((I'm on Office Insider the actual version you have may not be the same)
thanks
Angus
Happens to me with TartoiseGit
Same here - none of us can get to any of our files. Seems like this has been going on for months now - just caught up to us, I suppose? Not seeing any activity - we'll pull our clients off and put them on amazon, I suppose - at least they get back to you.
Hi
Do you know if there was any resolution to this? I'm getting it on one File (out of hundreds) I've sync'd but I've no idea why/what the difference with that file is!
As another contributor says, it's going to make roll-out of this difficult...
thanks
Angus
- Same problem over here.. Anyone any news to share? I have it on a lot of files. Almost impossible to work. Think about rolling back the whole migration. Migrated the files with sharepoint migration tool from MS. Anyone else here using the tool. Could it be related to it?
Same problem on one of our workstations. At first I thought it might be an Office issue, but re-installing Office made no difference, so it definitely has something to do with OneDrive and "Files on Demand"
Same here... When I open a xls or doc file I get this error message. When I use the Try Again button the file opens correctly. But when I save the edited version One Drive also creates a copy...
Happening to me too after turning on the new OneDrive "on the fly" file sync. PDFs seem to open, but Office Docs present that error with a TRY AGAIN, SKIP or CANCEL option. CLicking TRY AGAIN multiple times (2-10) ultimately gets the file to open. Clearly something is failing between the OS and the CLOUD validation/hand-off process when retrieving from the CLOUD. Hopefully the bug gets worked out -- I can't roll this out to clients or end-users like this.
Rich
