Forum Discussion
Downloading photos from onedrive only allows a .json format.
Trying to download photos from the web version of Onedrive, and the only possible format I can use (ie will only allow me to select) is a .json, which obviously won't save as a photo.
Anyone know why this is?
Have tried as a different user, and believe it is OK, so this user has somehow changed
"permissions" (or something...) somewhere?
Also, if I share, I get no choice of permissions etc for the recipient.
Clues please.
Thanks.
- OneDrive doesn't ask to specify a file type. Which browser and operating system are you using and what is the exact text of any messages you are seeing?
- It doesn't ask, it just automatically uses JSON, wh. is inconvenient and hardly used. Why doesn't it offer PNG and JPG?
welcome to the Microsoft community, my name is Recep I'll be happy to help you today.
This seems to be a rare issue. Here are some possible solutions that you can try:
1. Make sure you are using the latest version of your web browser and clear your browser cache and cookies.
2. Try using a different web browser or device to access OneDrive and download the photos.
3. Check if you have enough storage space on your device and OneDrive account to download the photos.
4. If you are using the OneDrive app on your device, make sure you have enabled the option to download files in their original format. You can find this option in the app settings under Camera Upload > Advanced Options > Upload files in their original format.
5. If you are using the OneDrive for web, make sure you are selecting the photos or the folder of the photos that you want to download, and not the JSON file that contains the metadata of the photos. The JSON file has a .json extension and is usually hidden by default. You can show or hide the JSON file by clicking on the View menu and toggling the Show hidden items option.If I have answered your question, please mark your post as Solved
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If I have answered your question, please mark your post as Solved
If you like my response, please give it a Like
Appreciate your Kudos! Proud to contribute! 🙂
These steps did not fix this new problem. In the past, saving a photo from onedrive.live.com would save as the original format. Now the only option is JSON. This is Win 11, latest Edge. This appears to be on Microsoft's end as it is some kind of change.
- It has nothing to do w/an enduser's anything. It originates when it's programmed by the tech.
