Forum Discussion
Can't open document shared with me in Word desktop application
Hi all,
I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.
There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)
Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!
Stephen Rice
OneDrive Program Manager II
Hello StephenRice
I have the same issue as reported above : not possible to "open in desktop app" when authenticated via OTP.
I understand there are workaround (azure group, etc...), but is there a roadmap to fix this in desktop clients ? Any estimated availability date /quarter / year ?
Thx for your highly appreciated answers on this thread since it was opened
MicrosoftHi Sidney P ,
Unfortunately, I don't have a timeframe I can offer on a fix here. I'll be sure to pass the feedback along to the team though to help prioritize. Thanks!
Stephen Rice
OneDrive Program Manager II
StephenRice Is there any progress on this fatal problem ?
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