Forum Discussion
Can't open document shared with me in Word desktop application
Hi all,
I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.
There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)
Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!
Stephen Rice
OneDrive Program Manager II
Only the option to open it in Word Online. Noticed that I didn't mention that the document was shared by someone from another organization. The edit in Word button is available when sharing with colleagues. My assumption was that sharing externally also would support editing in the desktop application.
Adding StephenRice here...I would also expect the user is able to open the Word in Desktop Word even if the user belongs to an external organization, but I also find logical he is not able to do it because for ODFB the user you are sharing the document with is not considered as an external user at all (and for external user I mean a user that has the ability to make things in your ODFB...for instance, a external user in Teams and Office 365 Groups can edit documents using the Delktop Word)