Forum Discussion
Can't open document shared with me in Word desktop application
Hi all,
I think I know what is happening here. Pooya Obbohat, when you receive the document from your partner, what experience are you seeing when you click on the link? My expectation is that you are seeing the new one time passcode flow (i.e. a code gets sent to your e-mail address, you enter it into the web page and then you get the document in Word Online). If this is the case, then this is expected. Even though you are signed in with an O365 account, your session in this tenant is actually not connected with your O365 account (beyond us verifying that you own that e-mail address). We don't currently have support for opening in the native apps in these cases.
There is work currently in-progress to make this experience better (when you access a OTP link but are signed in with an O365 account) so keep an eye out for that :)
Now, if you were added as a guest user in a Group and attempt to open a file that is stored in the site, you should be able to open that in Word (since you have an account). If that isn't working, please let me know so we can dive deeper there. Thanks!
Stephen Rice
OneDrive Program Manager II
Thanks for the reply. I've tested with a new trial environment and get the same experience. It does work for the consumer version of OneDrive though. Can you confirm that this should work for OneDrive for Business as well? Based on my tests this seems to be by design, but I hope I'm wrong.
It should definitely work.
I guess you are doing something wrong: can you please detail your steps?
I'm testing in a new trial environment. The settings for external sharing are the least restrictive and I'm using the "only specific people" option when sharing. The invited account is an Office 365 account, the Office installation is O365 pro plus and I'm signed in with my O365 account. Have tried both Chrome and Edge. External sharing itself is working fine, but the button is still missing.
