Forum Discussion
Cannot open any files or create a new document
Hello,
I cannot open any of my files on my Onedrive. I cannot even create a new document. I have gone through all the technical support who have sent me here. I have tried it on my phone and on my work windows computer and also on my Mac laptop. It comes up with an error page every time I try and open any documents. I went to inspect the error page and it said there is an error 500.
The technical accounts team sent me a link to give feedback to the Onedrive team and this think didnt work either. It just kept loading and never sent. I even logged into my partners account to do the feedback form and it is doing the same thing so there is clearly an issue with their Onedrive feedback form.
They said there is no other way for me to access Onedrive support then posting here. Please get back to me asap as I am in desperate need of access to some documents on Word.
6 Replies
Eburgess12 Firstly your Technical Accounts Team should have a direct line to Microsoft. This community forum is not Microsoft support. There are links inside the OneDrive web interface and phone apps to help/support.
If the link didn't work it may be related to your OneDrive problems and should be attempted in a different or incognito browser. Possibly your Technical Accounts team sent you a faulty link. You can also just google for OneDrive support contacts e.g. https://support.microsoft.com/en-us/contactus/#!
Your post does not include basic information
1. How are you trying to open/create documents? On a desktop computer or phone? From within Office desktop, browser or mobile apps?
2. Have you tried downloading files from the online (browser) OneDrive interface?
3. Have you tried the OneDrive troubleshooter? https://support.microsoft.com/en-au/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2
This is the Error that comes up
{"error":{"innerError":{},"name":"GraphError","correlationId":"b79beaea-14de-4893-9b99-d378282bc12a","isExpected":false,"code":"itemDisabledDueToUserContentMigration","extraData":{},"response":{"error":{"code":"serviceNotAvailable","message":"User content migrated. Cannot access disabled item.","innererror":{"code":"itemDisabledDueToUserContentMigration"}}},"status":503,"serverStack":"","request":{},"error":{}}}- I also tried the link on the microsoft website directly to contact Onedrive support and it is doing the same thing. The form doesn't submit. It just loads constantly
- I am not having any trouble with the OneDrive support form. There is likely something in your environment affecting it.
The "itemDisabledDueToUserContentMigration" error code suggests the problem is due to an internal company policy setting -> your company helpdesk is needed. They should not besending you to this forum - that is simply unprofessional.
- Hello,
I have tried to open them on a desktop, a laptop and a phone both with the app and on the browser. None of them allow me to open any of my documents. I have tried an ingconito window. I have cleared Cache. I have tried the troubleshooter.
It seems to be an issue with my Onedrive account. The microsoft technical support said the only route is to go to the Onedrive Feedback form. The form that doesn't work.....
