Forum Discussion
Cannot open any files or create a new document
Eburgess12 Firstly your Technical Accounts Team should have a direct line to Microsoft. This community forum is not Microsoft support. There are links inside the OneDrive web interface and phone apps to help/support.
If the link didn't work it may be related to your OneDrive problems and should be attempted in a different or incognito browser. Possibly your Technical Accounts team sent you a faulty link. You can also just google for OneDrive support contacts e.g. https://support.microsoft.com/en-us/contactus/#!
Your post does not include basic information
1. How are you trying to open/create documents? On a desktop computer or phone? From within Office desktop, browser or mobile apps?
2. Have you tried downloading files from the online (browser) OneDrive interface?
3. Have you tried the OneDrive troubleshooter? https://support.microsoft.com/en-au/office/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2
This is the Error that comes up
{"error":{"innerError":{},"name":"GraphError","correlationId":"b79beaea-14de-4893-9b99-d378282bc12a","isExpected":false,"code":"itemDisabledDueToUserContentMigration","extraData":{},"response":{"error":{"code":"serviceNotAvailable","message":"User content migrated. Cannot access disabled item.","innererror":{"code":"itemDisabledDueToUserContentMigration"}}},"status":503,"serverStack":"","request":{},"error":{}}}- I also tried the link on the microsoft website directly to contact Onedrive support and it is doing the same thing. The form doesn't submit. It just loads constantly
- I am not having any trouble with the OneDrive support form. There is likely something in your environment affecting it.
The "itemDisabledDueToUserContentMigration" error code suggests the problem is due to an internal company policy setting -> your company helpdesk is needed. They should not besending you to this forum - that is simply unprofessional.- Has anyone had a solution to this yet, as I am having the same problem
- Hello,
I have tried to open them on a desktop, a laptop and a phone both with the app and on the browser. None of them allow me to open any of my documents. I have tried an ingconito window. I have cleared Cache. I have tried the troubleshooter.
It seems to be an issue with my Onedrive account. The microsoft technical support said the only route is to go to the Onedrive Feedback form. The form that doesn't work.....
