BUG WITH MULTIPLE FILE DOWNLOAD + character encoding for folder names

Question

&nbsp;Hello!&nbsp;&nbsp;Special characters like German Umlauts get malformed when I download several files in once, packaged in a ZIP file. So, I would select 2 folders in OneDrive and the resulting ZIP file would contain one folder named sanitÑr instead of sanitär. Files in the zip file are properly encoded, however. So it seems to only affect folder names.&nbsp;Could you please look into this and confirm?&nbsp;ThanksM

jcgonzalezmartin · Answer

Could you please open a support ticket? Adding here&nbsp;StephenRice

mohammed brueckner · Answer

Sure, I was sent to this Tech community from your Twitter support though.So how/where should I submit this?&nbsp;CheersMo

jcgonzalezmartin · Answer

Just a support ticket in the Office 365 portal

mohammed brueckner · Answer

Exactly that does not seem to work and I notified OneDrive Support via Twitter about it. See attachment. They sent me here.&nbsp;&nbsp;I guess this is running in circles. Do you have any touchpoints, contacts to carry this forth to?

stephenrice · Answer

Hi Mohammed,
&nbsp;
You should be able to file a bug with support via the Office 365 admin portal. In the meantime, I'll pass this along to the team to see if there are any known issues here. Thanks!
&nbsp;
Stephen Rice
OneDrive Program Manager II

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BUG WITH MULTIPLE FILE DOWNLOAD + character encoding for folder names

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