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esuc
May 22, 2025Copper Contributor
Admin view folders don't match when logged in
I'm managing email and OneDrive for my organization. Recently I gave a new user access to a OneDrive of a previous employee so they could retrieve some documents saved there. When I use the Admin panel to access the OneDrive via the link, I can see the folder with the relevant documents. When the new user logs into that OneDrive account, though, the folder does not appear and she has folders that I don't see from the Admin link.
We've tried syncing and that doesn't appear to change anything. What might be causing this issue?
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