Forum Discussion
A bunch of files are missing from Desktop folders managed by OneDrive
I don't use OneDrive at all, but my mom who's not tech-savvy at all has it on her laptop. Today, she suddenly notices that a bunch of files from a folder on desktop have disappeared. It seems like all of the desktop are managed by/synced with OneDrive but there's some sort of error preventing her from seeing/access those files. Please see the screenshots.
Since my 60+ years old mother is really not up-to-date with the tech, she can't tell me if she's done anything with OneDrive (she doesn't even know what it is and that she's using it), when the last update was, etc. But she is not computer illiterate enough that she would accidentally delete all these files from those folders herself.
Is there any way of getting these files back and shut off OneDrive permanently so it won't sneak back onto her laptop with the next Windows Update?
Thanks in advance!
what do these checkmarks and cloud symbols mean?Address bar shows "error"folder has become completely empty even though they had many files before
3 Replies
You’re running into a very common OneDrive + Desktop sync problem, especially on Windows 10/11 machines used by non-technical users. The good news: the files are very likely not deleted. They’re just not where Windows is currently looking.
Find the missing files (most important)
Check the REAL local Desktop
- Press Win + R
- Paste:
%USERPROFILE%\Desktop
3. Press Enter
If the files appear here, they were moved out of OneDrive already.
You can stop here and just disable OneDrive.Check OneDrive’s local folder
- Press Win + R
- Paste:
- %USERPROFILE%\OneDrive
- Look for:
- Desktop
- Documents
- Pictures
Open OneDrive\Desktop
Very often the files are all sitting right there.
Check OneDrive online (important backup)
If nothing is local:
- Go to onedrive.live.com
- Sign in with the Microsoft account used on the laptop
- Open Desktop
- Also check Recycle Bin
If they’re here, they are 100% recoverable
My answers are voluntary and without guarantee!
Hope this will help you.
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Hi, thanks for the reply. I have already done all of the above following suggestions from ChatGPT, but can confirm that those files are also missing from both the local desktop's folders and on the OneDrive website & recycle bin.
I understand your frustration—this is a common OneDrive sync issue, especially when non-technical users are involved. Since you’ve already checked the local Desktop folder and OneDrive online (including Recycle Bin), and the files are missing from both, here’s a step-by-step plan to recover the files and permanently disable OneDrive:
Step 1: Confirm File Locations Again (Critical)
Even though you’ve checked, let’s rule out oversight:
1. Local Desktop Folder (Synced with OneDrive):
Press Win + R, type %USERPROFILE%\Desktop, press Enter.- If files are here: They were moved out of OneDrive sync. Skip to disabling OneDrive.
- If empty: Proceed.
2. OneDrive Local Folder:
Press Win + R, type %USERPROFILE%\OneDrive\Desktop, press Enter.- If files are here: They’re still in OneDrive but not visible on the Desktop. Copy them to a safe location.
- If empty: Proceed.
3. OneDrive Online Recycle Bin (Double-Check):
Visit OneDrive Recycle Bin and check both "Restorable items" and "Deleted items". Sort by date.Step 2: Check Hidden Files or Sync Errors
OneDrive might hide files due to sync issues:
1. Show Hidden Files:
Open File Explorer → Click "View" tab → Check "Hidden items".- Recheck %USERPROFILE%\Desktop and %USERPROFILE%\OneDrive\Desktop.
2. Check OneDrive Sync Status:
Look for the OneDrive cloud icon in the system tray (bottom-right corner).- If it shows an error (red X): Right-click the icon → "View sync problems". This will list any failed syncs.
Step 3: Restore from Local Backup (If Enabled)
Windows has a hidden "Previous Versions" feature for folders:
- Right-click the empty Desktop folder (or %USERPROFILE%\OneDrive\Desktop) → "Restore previous versions".
- If a previous version exists, select it → "Restore".
Step 4: Use File Recovery Software (Last Resort)
If files are truly deleted from both local and cloud:
- Stop using the PC immediately to avoid overwriting data.
- Download R e c u v a (free) or Ease US Data Recovery (paid).
- Scan the %USERPROFILE%\OneDrive\Desktop folder or the entire drive.
- Recover files to an external drive (not the Desktop).
Step 5: Permanently Disable OneDrive
To prevent recurrence:
1. Unlink OneDrive:
Right-click the OneDrive cloud icon → "Settings" → "Account" → "Unlink this PC".- Follow prompts to keep files (they’ll stay in %USERPROFILE%\OneDrive).
2. Disable OneDrive at Startup:
Press Win + R, type taskmgr, press Enter → "Startup" tab → Right-click "Microsoft OneDrive" → "Disable".3. Uninstall OneDrive (Optional):
Press Win + X → "Apps and Features" → Search "OneDrive" → "Uninstall".4. Block OneDrive via Registry (Advanced):
Press Win + R, type regedit, press Enter → Navigate to:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows- Create a new key named OneDrive (if missing).
- Add a DWORD (32-bit) named DisableFileSyncNGSC → Set to 1.
Final...
- If files were accidentally deleted >30 days ago, they’re gone from OneDrive Recycle Bin.
- Disabling OneDrive ensures it won’t resync after Windows updates.
- For your mom: Move her Desktop to a non-synced folder (e.g., C:\Users\Mom\Desktop-Local) to avoid future sync issues.
