Forum Discussion
Bridge to Cloud Promo query
If a customer has already ordered regular licenses through Enterprise Agreement, but decided to go with CSP and use B2C promo, is it possible to order B2C through CSP? Or the requirement for customer is to not have any D365 licenses on their tenant?
One of the requirement in the B2C FAQ is - customer must not have previously purchased the same
online product via legacy CSP or NCE.
It doesn't mention anything about EA.
There are quite a few eligibility requirements including active BREP/EP for the on-premises product.
I would recommend you raise a support request to be confident the customer meets the requirements, before confirming to the customer and placing the order.
In the Bridge to Cloud 2 FAQ, it does state this, which "suggests" if the customer has already purchased through an EA, they may still be eligible. Please do not take this as a positive that you can.
New customer on cloud product. Customer must not have previously purchased the same
online product via legacy CSP or NCE.Don't have an answer. But does your customer meet all eligibility criteria for B2C? Do they have Dynamics on-premises perpetual purchased through DPL? Your wording suggest they bought BC cloud on EA.
- JillArmourMicrosoft
Community Manager
MartijnElfers one of our superusers seems to have a lot of knowledge around licenses, I'll tag him to see if he has anything to add and I will also try to track down the team and ask internally.
Thanks for being part of the community! -jill
