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Bernhard_Keller's avatar
Bernhard_Keller
Copper Contributor
Mar 17, 2022

Wrong ringback tone between AA and Call Queue

Hello together

as i saw there was a similar post to my problem:

https://techcommunity.microsoft.com/t5/microsoft-teams/delay-transferring-out-from-auto-attendant/m-p/1581115/page/2

I think they fixed this by playing an US ringback tone which is really confusing in my area.

So if a caller calls a hotline number (direct routing) and the call goes from AA to the queue there is a 3-5s US ringback tone between the music on hold starts playing.

Is there a way to fix this?

Many thanks in advance and regards
Bernhard

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