Forum Discussion

Iron Contributor

Aug 09, 2019

Solved

When are Teams Devices (Phones) going to be updated to allow favorites or speed dials?

Teams devices, such as phones, do not allow you to save speed dials or favorites, which is a huge must have in order to switch out phones from on-prem to Teams. Do we know when that functionality wil...

microsoft teams

User Interface

Jeff_Schertz
Dec 04, 2019
Lynn Towle Microsoft announced at Ignite that Favorites/Speed Dial support will come to the Teams IP phone client next year (2020).

https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/What-s-new-on-Microsoft-Teams-phones-Ignite-2019/ba-p/1015503

elliottchandler

Brass Contributor

Aug 29, 2020

I have a poly ccx and cannot see my contacts.

Jeff_Schertz

Iron Contributor

Sep 01, 2020

elliottchandler Teams clients do not yet support Outlook contact integration.

The Teams contacts (Favorites, etc) are now all available on the CCX phone with yesterday's release of 6.2.21 firmware. you can update your CCX phones directly from the Teams Admin Center now.

elliottchandler
Brass Contributor
Sep 03, 2020
Jeff_Schertz Also from the People area it is not possible to search for a contact.
elliottchandler
Brass Contributor
Sep 03, 2020
Also it should be noted that from the calls screen when starting a new call and then selecting people it is not possible to see those contacts.

Can you tell me where the information about these kind of updates are published?
elliottchandler
Brass Contributor
Sep 03, 2020
Jeff_Schertz I have just updated one of the Poly CCX and now have a completely different interface which includes the People Icon. I now see the contacts that are stored in the contacts folder in Outlook.

However it is not possible to add a new contact from this area. It is possible to Add from Directory or Create new group.