Forum Discussion
Schnittlauch
Feb 04, 2026Steel Contributor
Whats the best Practise for on-call duty via teams external calling?
Hey community,
I'm a bit in a struggle when setting up our Teams Operator Connect Phone system.
We have an Auto attendence which is offering different menus (Press 1..., etc)
We're planning on setting up a twentyfour x seven on-call duty where customers can call and are getting redirected to the mobile phones of our technician.
I saw the option to forward to one number, but there isn't an option to forward to multiple numbers.
How do you guys solve such a scenario, where you have to wake up colleagues mid night?
We are changing shifts weekly, always 2 guys, sometimes 3 ppl. on shift.
Thank in advance,
Schnittlauch
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