Forum Discussion
What Licensing is require for a user to call as a Resource Account
What do the users and RA account have to have if they are setup in a AA and call queue to be able to call out as the RA account phone number? Is is possible for a user in a call queue to call out only as the RA phone number, ie they have no phone number tied to their personal account? Also if there is anydocumentation from Microsoft that spells this out I would appreciate it. I have found nothing on this topic.
As far as I can remember, the users need to be licensed for Teams Phone too. Full info here Microsoft Teams Phone Resource Account licenses - Microsoft Teams | Microsoft Learn and Plan for Teams Auto attendants and Call queues - Microsoft Teams | Microsoft Learn
Agents who receive calls from a Call queue must be Enterprise Voice enabled online or on-premises users
