Forum Discussion
Weird error - camera showing black and white
Hi,
I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me sees me in black and white/semi-distorted.
I have tested this in other video apps (Discord, WebEx, Facebook Messenger) and they all work fine showing me in colour, but on MS Teams it turns me black and white. I can see this if I turn on 'large gallery' or 'together mode', but otherwise I can't see it. Going into settings to check my camera shows it in colour as well.
I'm using a Logitech HD Webcam C270. I have unplugged and replugged the camera in, tried updating drivers (they are up to date), and have re-installed teams. The problem seems to be with MS Teams, not with my camera given it doesn't occur in any other app/program
Any thoughts on how to fix this?
scurry126 Wanted to give an update on my findings.
I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.
I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.
So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.
71 Replies
Same problem here. This problem doesn't occur on the web version of MS teams, so what I've done is install the MS teams site as an app, and this seems to fix the problem. This does take away some features, but they're not major functions, so this probably won't bother you. Hope this helped!
I too have run in to this, though in may case I have been told it has a more sepia tone, and often is only partially black and white. Seems like video compression running amok.
I use Xsplit and first tried the camera input directly to no avail. In my case it's a Blackmagic ATEM Mini Pro ISO running the feed in to the PC via USB. I also tested my Logitech Brio and it too had the same issue.
I did have an update available when I checked in Teams. Hoping that update solves the issue.
I also faced this same issue. Today I noticed Nvidia have released a new updated driver for my graphics card. I have installed this and all seems to be working now!
Pauldredge I installed the Nvidia drivers 461.09 released on 7/1/2021 but they didn't solve the problem. I still appear in B&W in MS Teams.
Pauldredge I installed the new driver (7-1-2021) but still the same issue here.
Same results here, seemed to work last night but then this morning I am back with the b&w video with a splash of orange.
I've checked the logs in dev tools and it flags up this as an error
Ibby85 Going back to Nvidia driver version 457.51 has resolved the issue for me, so whilst only impacting Teams (zoom, etc all fine), this could be a driver issue?
Same issue here - nvidia 2070 super (drivers 460.89) and Razor Kiyo camera.
The same camera and teams work fine on a seperate laptop that has no nvidia graphics card, so some issue between teams and nvidia when using these cameras seems likely
Also having the same issue.
i7-4790k
GTX 1070 (Driver Version 460.89)
16 GB Ram
AverMedia Live Streamer CAM 313
Throwing my hat in the ring on this one. Affecting me with teams as well, tried uninstalling everything including OBS and Nvidia broadcast but getting the same issue and has happened on 2 of my systems.
1st was Threadripper Gen1 / RTX2080 / Logitech Brio 4k.
2nd is Threadripper Gen2 / RTX 3090 / Logitech Brio 4k (second new one)
Really frustrating to troubleshoot
Ibby85 I found a fix for me, go on the teams settings, and disable gpu acceleration, that seemed to work for me.
- I tried and it didn't work for me. Seemed to look good for like 30 seconds and then went back to black and white w/ colored squares.
- This worked for me, disabling GPU acceleration resolved the BW video issue.
Thanks!
Currently have this issue too with my Logitech C920x webcam too
I have AMD Ryzen 7 3700x and Nvidia RTX 3060 Ti with all the latest drivers installed. I installed OBS last night and started having this issue in Teams. I will try to uninstall OBS and reinstall Teams to see if that fixes the problem.scurry126 Wanted to give an update on my findings.
I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.
I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.
So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.
Can confirm 457.51 removes the problem for me, too.
I'd already rolled the driver back over Christmas because a game I bought in the Steam sale kept crashing. Turned out that was an issue with the very latest Nvidia drivers. Seems Nvidia does indeed have multiple issues with their most recent drivers.
