Forum Discussion

Copper Contributor

Dec 18, 2020

Solved

Weird error - camera showing black and white

Hi, I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me ...

webcam

scurry126
Jan 07, 2021
scurry126 Wanted to give an update on my findings.

I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.

I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.

So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.

JonnyFlash

Copper Contributor

Jan 07, 2021

I too have run in to this, though in may case I have been told it has a more sepia tone, and often is only partially black and white. Seems like video compression running amok.

I use Xsplit and first tried the camera input directly to no avail. In my case it's a Blackmagic ATEM Mini Pro ISO running the feed in to the PC via USB. I also tested my Logitech Brio and it too had the same issue.

I did have an update available when I checked in Teams. Hoping that update solves the issue.