Weird error - camera showing black and white

Hi,

I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me sees me in black and white/semi-distorted.

I have tested this in other video apps (Discord, WebEx, Facebook Messenger) and they all work fine showing me in colour, but on MS Teams it turns me black and white. I can see this if I turn on 'large gallery' or 'together mode', but otherwise I can't see it. Going into settings to check my camera shows it in colour as well.

I'm using a Logitech HD Webcam C270. I have unplugged and replugged the camera in, tried updating drivers (they are up to date), and have re-installed teams. The problem seems to be with MS Teams, not with my camera given it doesn't occur in any other app/program

Any thoughts on how to fix this?

webcam

scurry126
Jan 07, 2021
scurry126 Wanted to give an update on my findings.

I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.

I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.

So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.

71 Replies

EBesic
Copper Contributor
Dec 31, 2020
Ibby85 Same issue here on a Logitech C615.

It works fine on discord, looks fine in the preview picture on teams but as soon as i enter a teams conversation the colors go mute and it displays black and white for the other participants while still showing in color on my end.
Ray_Ad
Copper Contributor
Dec 28, 2020
Same issue here. Everyone else's video is nice and clear and in color, but mine is in black and white with some discoloration. Oddly, the small self-view in the bottom right corner is just fine.

Logitech C920 camera, EVGA 1660Super gpu, Win10Pro64-bit.
TheLokes
Copper Contributor
Dec 23, 2020
Ibby85 Same issue here as well. Logitech c922 stream webcam. My preview window in Teams looks fine but my peers are seeing me in black/white with red floating shapes, like lens flare.

Did you find a solution to this yet? I'm still digging into it.
- Torsoreaper
  Copper Contributor
  Dec 23, 2020
  I'm also having this issue.
  
  Seems to be Teams related and not camera related. I have tried using the cam directly and also through Nvidia Broadcast which is basically a virtual webcam.
lkwasny
Copper Contributor
Dec 22, 2020
Same issue on Logitech C920 camera here
- spacedyemeerkat
  Copper Contributor
  Dec 22, 2020
  Having the same issue using a C920, too.
  
  The video of me is absolutely fine, everyone else sees a mixture of black and white and floating shapes. I've been told it only started happening about three or four weeks ago.
  
  Tried various USB ports to no avail. It does just seem like a Teams issue for me at this point.
  - spacedyemeerkat
    Copper Contributor
    Dec 22, 2020
    Just tested the web client, no issues there. Can confirm it only seems to be the app.
Morthor
Copper Contributor
Dec 22, 2020
Ibby85
I have the same issue with a Logitech C920 camera. Only happens on Teams, black and white with color displacement. Every other application works fine, including Teams on Browser. Only the Teams App has the issue.
Spontifex
Copper Contributor
Dec 18, 2020
Ibby85 by "distorted" do you mean misplaced color? Like some color isn´t were it is supposed to be?
- Ibby85
  Copper Contributor
  Dec 18, 2020
  SpontifexKind of - black and white with a big orange smear over part of it (kind of what it looks like if back in the day you pressed your finger into a CRT)
  - gugus88
    Copper Contributor
    Dec 21, 2020
    Ibby85I have exactly the same problem (with orange smear over lower right part)
Spontifex
Copper Contributor
Dec 18, 2020
Ibby85 I currently have the same problem. I am using the Logitech Streamcam and OBS. This seems to be a problem with the latest version of MS Teams and virtual cameras.

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Weird error - camera showing black and white

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