Forum Discussion

Ibby85's avatar
Ibby85
Copper Contributor
Dec 18, 2020

Weird error - camera showing black and white

Hi,   I'm having a weird error with MS Teams on Desktop. On my side (with the little preview window), my camera shows in colour and comes through clearly, however everyone else in the call with me ...
webcam
  • scurry126's avatar
    scurry126
    Jan 07, 2021

    scurry126 Wanted to give an update on my findings.

     

    I also reverted back to Nvidia driver version 457.51, which has resolved the issue for me. This appears to be an Nvidia driver issue with their latest version causing these problems. I have had Teams meetings all morning and everyone has told me that my video feed is fixed.

     

    I tried uninstalling OBS and turning off Hardware Acceleration in Teams, but those didn't work. I also swapped my Nvidia card with an AMD Radeon card, which did solve the issue.

     

    So in summary, you need to revert back to 457.51 on Nvidia cards until Nvidia releases an updated firmware to fix this issue.

lkwasny's avatar
lkwasny
Copper Contributor
Same issue on Logitech C920 camera here
spacedyemeerkat's avatar
spacedyemeerkat
Copper Contributor
Dec 22, 2020
Having the same issue using a C920, too.

The video of me is absolutely fine, everyone else sees a mixture of black and white and floating shapes. I've been told it only started happening about three or four weeks ago.

Tried various USB ports to no avail. It does just seem like a Teams issue for me at this point.

Resources