Forum Discussion
Voice enabled channel - outgoing calls
Hi,
I have order one additional calling plan license. So now I have one assigned and the service account (call queue) has one assigned. I have also ordered a user phone number, which I have assigned to myself.
I tested and can receive calls on number assigned to me and on the call queue number. So inbound calls are no problem.
The outbound calls are still not working, Still getting the same error "You are not set up to use this calling feature". Both when I try to call from the call queue or when I try to call as myself directly from the Teams Calls tab.
To me it looks like there is some setting that is missing somewhere. I have international calling enabled in Teams admin.
I feel like I have read every single article on the internet on this topic and there is exactly zero info. MS Learn documentation is also no help.
Are you able to make Outbound Calls using your Teams Application normally without using the Service Account?
With Regards,
Satish U
- Hi,
Additionally which country are you testing the services?
With Regards
Satish U- Hi, I cant, Im getting the same error message when I try to call normally without the use of the call queue. Im testing the services with French number.
Thank you, BR/Milan- Hi,
Seems there is either something missing in the basic configuration which needs to be fixed.
With Regards
Satish U