Forum Discussion

Jenny_Hudak's avatar
Jenny_Hudak
Copper Contributor
Jun 23, 2021
Solved

Virtual background resets

Since I returned from vacation this past Monday, June 21st, I have had to reset my virtual background every morning. Why does my background keep turning off? I have always shut down my laptop at the ...
calling
microsoft teams
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Jun 29, 2021

    Try this

    Before you start your next meeting - in the pre-join screen, turn the camera on and then set the custom background on. Start the meeting. I am pretty sure that when you set it in the pre-join screen Teams caches your settings for the subsequent meetings you do.

    Best, Chris

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Jun 29, 2021

Try this

Before you start your next meeting - in the pre-join screen, turn the camera on and then set the custom background on. Start the meeting. I am pretty sure that when you set it in the pre-join screen Teams caches your settings for the subsequent meetings you do.

Best, Chris

  • ThereseSolimeno's avatar
    ThereseSolimeno
    Former Employee
    Jun 30, 2021

    ChrisHoardMVP That has been my experience too.  If I change a background while in the meeting it doesn't save it but if I do it before I join a meeting, then it saves it.