Forum Discussion
Users cannot call from Teams
Hi aferland, that is the best and supported way 😉 Yes. Please assign individual phone numbers to your users. For outbound calls you can create a Caller ID policy and assign them to your users. In the Caller ID policy you can define a service number from your Teams phone number block as outbound number.
You can find more details how to configure a caller Id policy here
Manage caller ID policies in Microsoft Teams - Microsoft Teams | Microsoft Docs
Thorsten Pickhan I didn't assign a number to my users. I was expecting that the outgoing calls would automatically be done through the company "main" number.
Do I need to assign an individual number to my users? How can I make it so outbound calls are "routed" through the company main number?
Hi aferland, that is the best and supported way 😉 Yes. Please assign individual phone numbers to your users. For outbound calls you can create a Caller ID policy and assign them to your users. In the Caller ID policy you can define a service number from your Teams phone number block as outbound number.
You can find more details how to configure a caller Id policy here
Manage caller ID policies in Microsoft Teams - Microsoft Teams | Microsoft Docs
Thorsten Pickhan Thank you!