User status to busy does not stop inbound Direct Routing calls

Andy_J_R 

In the Teams Phone Queue design, you can set it to only ring an agent if he is at status "Available." The problem here is that Teams doesn't always show a correct status.  The other problem is that users often make calendar appointments as general reminders but they default to a "Busy" status instead of choosing it to be "Free" time which would allow them to be seen as "Available."

So, ringing to only "Available" agents isn't ideal, at least not for my team, so we ring them regardless. 

However, in this case of ringing them regardless of status, it still remains as of 2021-12-03 that the user is still rang even if their Teams' status in Teams "Busy" or "Do not disturb" or "Appear Away" and also rings if their "Out of Office" is set!

In this case, they can opt-out of taking queue calls themselves:  In Microsoft Teams, each agent can at his will go to ... (menu) > Settings > Calls> ..right pane scroll down to Queues and opt out of the queues  -- this will stop their getting rings. 
The problem is that they need to add themselves back in after a meeting or their break. I do not know of any reports (live or manually ran) that would allow a supervisor to see the status of his agent team so he can prod an opted-out agent to opt back into the queue again.

And I agree, I wish there was a LIVE VIEW/Supervisor's view to see # of calls backed up in the queue, average speed of answer, average call duration, agent status, etc.  I am sure Microsoft will add these in the next year or two as Business Voice grows quickly in popularity.

John