Forum Discussion
User renamed on AD, name not updating in Microsoft Teams.
D0ugW This issue is resolved for me. I had tried a number of things including things suggested by Microsoft tech support (see my previous post). Another team member suggested that I sign out of Teams and sign back in.
After doing this, the display names appear correctly on all my devices.
I don't understand the mechanism for this or why "Sign Out" had different impact than "Quit", but I am glad that this nuisance behavior is fixed for me.
I had this issue for a few months. I dug through countless forums trying to come up with a solution but was unable to find anything. Hence, as a last-ditch effort, I tried contacting Microsoft Support and they guided me through the standard troubleshooting steps but nothing worked.
Recently, however, as I was going through the Exchange Admin Centre and changing some settings, I decided to go through the mailbox settings of the affected user (Recipients > Mailboxes and clicking the affected user). Under Email addresses, I clicked the Manage email address types. This is where I saw the SIP address of the account's previous username, which I deleted and a few hours later, the display name for the user finally got updated!
Hope this helps!
AkilaW this fix worked perfect for me!
