Forum Discussion
User is offline for specific tenant
Hello dear colleagues, I have a some how mysterious problem. One of my customers is not able to write me on Teams. We both see each other as Skype user. I can write him, he can replay but only fo...
Are your account in "Teams Only Mode" in your tenant? Otherwise all external IM's will be directed to your Skype client.
- I tested both. Island and Teams only, nothing changed. I also configured Teams Only organisation wide. It just didn't work.
AlexAlexander_Asmussen I have experienced that the "move over" to Teams Only Mode will take a while sometimes. I.e the external user will be sending messages that lands in your Skype For Business client for a while. Then when the transfer get provisioned they will notice a change in their Skype client and messages after that will get transferred to your teams client.
Also, you will be able to initiate and have all conversations from your teams client from that point on.
- Thanks for the replay, the point is. Sorry I didn't mentioned it before, till about January it worked normal. From one day to another it stopped working. Btw. both organisation never used S4B, that is also a very weird thing. I will give it some time. If someone else has an idea, I am glad to hear it 😄
Alex
