Forum Discussion

Alex_SOV's avatar
Alex_SOV
Copper Contributor
Aug 17, 2021

Use contacts from O365 in Teams

Hi There,

 

I have read some information on this already however I am quite confused and need some clarification to understand what is possible.

 

All our employees are in O365 with a dedicated Teams account. Everyone has in addition contacts in Outlook which (I thought) are part of the O365 Ecosystem. It's automatically synced with mobile clients for example. In Teams however it's different. Everyone sees the personal calendar and of course all members of the same organization are visible.

 

However, the address book and contacts where the phone numbers are stored are not visible. Obviously, this is handled in a different way.

 

The plan was, that everyone gets an additional Teams phone license and can directly call his/her contacts in teams. This seems not possible from what I tested so far.

 

My question is: Is there any possibility to also integrate these contacts and use it in Teams? I am not looking for a possibility to start a call from outlook but only from Teams to use this as the primary communication tool.

 

Thank you very much for help and support

  • Alex_SOV The contacts that you see in the Calls app in Teams should be the same as you have in your personal outlook mailbox.

     

    If you have multiple numbers assigned to a contact you should be able to right-click on the number and select one of the other numbers to call from the drop-down list.

     

    If you added the contact to Speed dial you should see all numbers when you click the the down arrow next to the phone icon.

     

  • Alex_SOV's avatar
    Alex_SOV
    Copper Contributor

    Hi,

     

    any ideas? Happy to get some ffedback on this.

     

    Thanks S

      • Alex_SOV's avatar
        Alex_SOV
        Copper Contributor

        HI Christian,

        thanks - The contacts are in the default location. There is no subfolder so according to the table it should work.

        However - see my screenshot. I see contacts in the “teams” desktop client but with no access to Phone Numbers. I have a phone license but cannot use it.

        I wonder how to use the phone license if it is not possible to dial a phone number from address book or do i Misunderstand something?

Resources