Forum Discussion
Use contacts from O365 in Teams
Alex_SOV The contacts that you see in the Calls app in Teams should be the same as you have in your personal outlook mailbox.
If you have multiple numbers assigned to a contact you should be able to right-click on the number and select one of the other numbers to call from the drop-down list.
If you added the contact to Speed dial you should see all numbers when you click the the down arrow next to the phone icon.
Hi,
any ideas? Happy to get some ffedback on this.
Thanks S
- See this table for possibility to access Outlook contacts https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
With the disclaimer "(6) Only contacts in default contacts folder. Access to other contacts folders or sub-folders is not supported."HI Christian,
thanks - The contacts are in the default location. There is no subfolder so according to the table it should work.
However - see my screenshot. I see contacts in the “teams” desktop client but with no access to Phone Numbers. I have a phone license but cannot use it.
I wonder how to use the phone license if it is not possible to dial a phone number from address book or do i Misunderstand something?
- Not sure I understand. Do you want to use internet calls or are calling plans involved? Are you using Microsoft as provider? Calls to other Teams users are free, but if you want your users to be able to call phones outside of your business, get a Domestic Calling Plan or an International Calling Plan. Perhaps start with some reading? And look at some calling settings in TAC.
https://docs.microsoft.com/en-us/microsoftteams/calling-plans-for-office-365
https://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system
