Forum Discussion
Use a call-queue for a normal video-call?
Hi, my team is responsible for the internal IT-support of our company. Currently, we are reachable via a classic phone-call (e.g. 555-21235147) that is routed to an auto-attendant and a call-queu...
Any new tips or tricks on this? I just keep stumbling.
I discovered that if you use a Teams Channel for agents video won't work. If you directly assign the agents then after the video call is connected you can enable video/screen sharing.
There doesn't appear to be any way to auto-enable to end user's phone to auto-enable the video.
Also. I can't figure out how to add a Queue to the speed dial.
I discovered that if you use a Teams Channel for agents video won't work. If you directly assign the agents then after the video call is connected you can enable video/screen sharing.
There doesn't appear to be any way to auto-enable to end user's phone to auto-enable the video.
Also. I can't figure out how to add a Queue to the speed dial.
Any update on this? I'd like this same thing. We have Lenovo ThinkSmart's and this was my idea for our clients to have a "push to talk" with available agents at our call center for whoever was available to chat/take the incoming video call. arronlorenz