Forum Discussion
Use a call-queue for a normal video-call?
Hi AndreasHoffman ,
it should be possible by dialing the SIP URI of the corresponding resource account. the Teams client should start a native Teams call and capabilities like Video and screensharing should be available during the call.
Unfortunately, it's not so easy to search for these accounts. You can use the default search in Teams and switch to persons/users tab. The ressource account should be visible with a Bot symbol as avatar.
Best regards,
Thorsten
Thorsten Pickhan Thank you for your reply, that I just saw.
It seems like video-calls are disabled for our resource-accounts:
But we found another solution in the meantime: Create a normal teams-user, assign him a phone-license and redirect to the phone-number of the resource-account.
That way, a full video-call is established.
Now we are looking for some kind of Auto-Responder to handle chat-messages, the users might write to the "redirect-only" teams-user. But that will be a different topic if we don't find anything 🙂