Forum Discussion

Copper Contributor

Jun 28, 2020

Solved

Unavailable - account won't accept calls

Hi there, I work in a school and I have a child who can't receive calls from her friends. It says she is unavailable when they try to call her and she doesn't get a notification except to say sh...

calling

Settings

jaymaradiaga
Jun 28, 2020
Hi LukeJamo85

The "unavailable" message appears to her friends or just send them to the voicemail?
Check if she have the Windows quiet hours turn on, sometimes if the user has this active the calls goes directly to the voicemail.

Attached where you can see that.

Regards,
JM

LukeJamo85

Copper Contributor

Jun 28, 2020

Hi,

Thanks for the help. The people calling get a message saying she is unavailable and then she gets a notification after to say she has missed a call. It does not pop up to say they are calling and therefore, won't let her answer. I've had a look in her notification settings and she can accept calls in there.

I will check the quiet hours on Windows and see if that is active. I had another person have the problem but their problem went away after a reinstall. This person's didn't sort after that. Odd!!

Thanks!

jaymaradiaga

Iron Contributor

Jun 28, 2020

LukeJamo85

Recently a user came with a similar issue that the pop up not appear just the missing call and the focus assistant was the issue, hope this is the same, if not reply back to check if there is something in the settings.

Regards,

LukeJamo85
Copper Contributor
Jun 29, 2020
Unfortunately, she is using a Mac computer and does not have the focus assist. Anything else that may be stopping her receiving calls? Thanks again for the help!
- jaymaradiaga
  Iron Contributor
  Jun 29, 2020
  LukeJamo85
  Sorry, I don't have to much expertise with mac, I just recomend you to check"
  
  1. The latest version of MacOS
  2. The latest version of Teams
  3. Check if the calls settings are according the attachment.
  
  Hope this helps.
  JM