Unable to sign up a MS Teams account

Question

Hello,I'm trying to set my domain up with the free version of teams so we can see if it's something we want to implement. If I try signing up with my email user@mydomain.com I get an error:user@mydomain.com hasn't been added to your organization's directory. Contact your admin or try a different email.We don't have an O365 account, everything is on prem. What should I do to get this issue sorted ?Thanks in advance !

christianbergstrom · Answer

GCassan&nbsp;Follow this step-by-step and let me know how it goes&nbsp;https://support.microsoft.com/en-us/office/sign-up-for-teams-free-70aaf044-b872-4c32-ac47-362ab29ebbb1

gcassan · Answer

ChristianBergstromHi,Just tried to create my account using the step-by-step guide but as expected, I still have the same error message when trying to sign-up.Thanks in advance for your help !

christianbergstrom · Answer

GCassan&nbsp;Choose a different email address when setting it up and do it from an InPrivate/Incognito window.

gcassan · Answer

ChristianBergstromThanks, obviously if I try to use another mail address not from @mydomain.com I'll be able to sign up, but I really need to create accounts and sign up on mydomain.com.What should I do then ?Thanks in advance !

christianbergstrom · Answer

GCassan&nbsp;It seems as if your choice of&nbsp;mydomain.com is already set up, at least that's how I interpret&nbsp;it from your description. Perhaps it's best to get in touch with the official Microsoft support or maybe start here&nbsp;https://answers.microsoft.com/en-us&nbsp;See this as well&nbsp;https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide

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Unable to sign up a MS Teams account

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