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GCassan's avatar
GCassan
Copper Contributor
May 27, 2020

Unable to sign up a MS Teams account

Hello, I'm trying to set my domain up with the free version of teams so we can see if it's something we want to implement. If I try signing up with my email user@mydomain.com I get an error: user...
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GCassan's avatar
GCassan
Copper Contributor
May 27, 2020

ChristianBergstromHi,
Just tried to create my account using the step-by-step guide but as expected, I still have the same error message when trying to sign-up.
Thanks in advance for your help !

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
May 27, 2020

GCassan Choose a different email address when setting it up and do it from an InPrivate/Incognito window.

  • GCassan's avatar
    GCassan
    Copper Contributor
    May 28, 2020

    ChristianBergstromThanks, obviously if I try to use another mail address not from @mydomain.com I'll be able to sign up, but I really need to create accounts and sign up on mydomain.com.
    What should I do then ?
    Thanks in advance !

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      May 28, 2020

      GCassan It seems as if your choice of mydomain.com is already set up, at least that's how I interpret it from your description. Perhaps it's best to get in touch with the official Microsoft support or maybe start here https://answers.microsoft.com/en-us

       

      See this as well https://docs.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide

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