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SherryOoi's avatar
SherryOoi
Copper Contributor
Feb 22, 2023

Unable to join Microsoft Teams teams

Hi there, I am unable to join Microsoft Teams teams although I have been added to the team (please see screenshot 1). The email address in which I have been added to and the signing-in email address is the same. 

 

It says that my email address is not in the system although I received the invitation with the same email (screenshot 2). 

 

Would appreciate any assistance on this matter. Thanks! 

 

How-to
microsoft teams

2 Replies

  • Ed Woodrick's avatar
    Ed Woodrick
    Iron Contributor
    Feb 22, 2023
    It's not saying that you don't have an account, it's saying that the domain doesn't exist in M365. Yhtanmy.com is evidently not the correct domain
  • ChristianJBergstrom's avatar
    ChristianJBergstrom
    MVP
    Feb 22, 2023
    Did you receive the "tenant join prompt" accepting the invite? Could be a delay, if it still doesn't work reach out to the other org. and have their admin/inviter resend the invitation or creating the guest account for you. To prevent credential caching causing issues try using an InPrivate browser session.

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